After logging in, you can edit your account details:
Please note: The registered email address cannot be changed.
If you have problems with account editing, you can see your account manager information in your reference and ask for help.
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If you have forgotten your password, please find “Forgot Password” on the “Login” page and click on it. After filling in your user name and registered email address, a new password will be sent to your email address.
Or you can send us an e-mail and notify the account manager who contacted you.
We will solve the problem for you within 12 hours!
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Really sorry for this inconvenience. This is about your account safety. We cannot change your registration email address for your Asonjewelry account.
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When you plan to pay by credit card. Fill in your information in order on the checkout page and select “credits” as the payment method. If you encounter problems, please send us an e-mail or contact a account manager!
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Shopping at ASON is easy. Simply follow the steps below to place an order.
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We have different regulation for different status of orders
For Pending payment
Contact your advisor to help you cancel the Order directly .
For Confirmed Or Processing
Because we spent a lot time to prepare you order, we have some rules for confirmed and processed order. Below are rules :
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If you have not received the notice email of the order, please check your spam folder first. Or you could find the latest status of your order in “My Orders”.
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We have different MOQ for different products. For more details, you can check each product and then talk in detail with the account manager who will follow up with you!
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You can choose the samples you want and pay the sample fee and shipping cost, the delivery time is about 4-7 working days (according to the shipping method you choose).
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Yes, once you confirmed your order ,you will get an email from system. The content of email is you have set up a new order. We will finish picking up the goods within 2 days.
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If you want to change the confirmed order, please contact your account manager with your change request details included immediately. If still no contact info. with your account manager, you can ask via WhatsApp, email.
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After you click "check out" button, it will come out blank column of shipping and billing information. You can fill in relevant information in right place. Then you will get your package even if the address are different between shipping and billing.
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Our products are of high quality and have passed strict quality inspection. Most of our products are made of stainless steel as the base material. It will be combined with raw materials such as pearl, resin, zirconia, etc. Please check the product landing page for the material specifications of the products.
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We accept the following forms of secure payment:
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Tax is charged by Customs offices in destination country based on their rules and policies. Buyer is responsible to find out the situation in your country. Therefore, if need, these charges shall be paid by buyers. buyers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
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International payments will take time to arrive. In order to speed up the process, please send the payment voucher to the account manager. We confirm the order in advance and then start preparing the goods to ensure that they are delivered to you earlier.
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Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please contact your account manager.
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Our system checks a random amount of orders to ensure that they were placed by an authorized user of the payment method selected.
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After we prepared your goods, we will email you the shipping cost according to your goods weight and express company which you chose. Please noted that we don't take any profit from shipment.
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You can always check the status of your order at your track order account. Once your payment is confirmed and we will deliver your order ASAP. Usually, it takes about 4-7 business days. If you order many items, the processing time depends on the item that needs time most.
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Yes. We can make your own brand for you. The specific MOQ needs to be discussed in detail with the account manager.
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We can ship to all countries/regions that have DHL and Fedex, the United States, the United Kingdom, France, Spain, Mexico, Germany, etc.
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As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
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You can contact one of our account managers to take care of this.
Note: If you do not respond within 7 days of our reply, the ticket will be closed automatically.
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We refund for shortage, shipping refund for shortage, damaged, wrong style/color. We refund to original payment way.
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If you receive a damaged, defective, or incorrect item, please contact account manager within 7 days after you signed the parcel.
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